Refund policy
At Maisothelabel, we want you to feel confident with every purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be included
- Proof of purchase (order confirmation or receipt) is required
To start a return, please contact us at:
maisothelabel@hotmail.com
Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale
- Gift cards
- Any items that show signs of wear or damage
Refunds
Once we receive and inspect your return:
- We will notify you of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
Please note:
- Original shipping costs are non-refundable
- We are not responsible for delays caused by banks or payment providers
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return your original purchase and place a new order.
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service, as we are not responsible for lost returns
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
maisothelabel@hotmail.com
Include:
- Your order number
- Clear photos of the issue
We will resolve it as quickly as possible.
Contact Us
For any questions regarding returns or refunds, feel free to reach out: